Policies
The fine print, brewed simply
Shipping, returns, privacy and terms for our website and online shop.
Shipping & returns
We deliver across India. Delivery is free on orders of ₹499 or more; a flat ₹60 delivery charge applies below that.
Every order is confirmed by phone before dispatch. Orders are usually dispatched within 1–2 working days of confirmation; delivery times depend on your location.
Payment is cash on delivery, or by UPI using the link we share when confirming your order. We never ask for card details or OTPs over the phone.
Tea is a food product, so opened packs cannot be returned. If your order arrives damaged, incorrect or incomplete, contact us within 7 days of delivery with your order reference and a photo, and we will replace the item or refund it.
You can cancel any time before dispatch by replying to our confirmation call or emailing us with your order reference.
Privacy policy
We collect only the details you give us through our forms — name, phone, email, address and the content of your message or order — and use them solely to respond to your enquiry, fulfil your order and provide support.
Your data is stored securely on Zoho Catalyst infrastructure. We do not sell or rent your personal information. We share it only with service providers needed to deliver your order (for example, courier partners), or where required by law.
Your cart is stored in your own browser so it survives a page refresh; it is not sent to us until you place an order.
You can ask us to access, correct or delete your personal data at any time by writing to franchise@divyaamrutullya.com.
Terms of use
This website is operated by Amritulya Tea & Cafe. By using it you agree to these terms.
Product images and outlet visuals are illustrative. Prices are in Indian Rupees (INR) and may change; the price confirmed with you at order confirmation applies.
Franchise information on this site — including investment amounts, staffing, sales and profitability figures — is indicative, illustrative and for discussion only. It is not an offer, forecast, or assurance of returns or payback. All terms are subject to a written franchise agreement.
All content, including the Pran Amritulya name, logo and artwork, belongs to its owners and may not be reused without permission.
Questions about these policies? Email franchise@divyaamrutullya.com.
